KeyCard Hints & Tips

1. To communicate with a blue iBox, point the end of your DisplayKEY directly at the infrared lens located on the iBox.
2. For best results, the distance between your key and the iBox should be within one foot.
3. In direct sunlight, you may need to shade the area between the key and the iBox or place the key right next to the iBox. Wait for the completion tones before breaking the connection between your key and iBox. If direct sunlight is a problem, you will see "not authorized" on your DisplayKEY.
4. If you are trying to open a grey AEII KeyBox, and your DisplayKEY reads "not authorized," it probably means "no contact." That is, there is not a good connection between the contacts on the grey AEII KeyBox and your DisplayKEY. Pound down on the top of the shackle or take needle-nose pliers and pull the prongs down a little.
5. On the grey AEII KeyBoxes, if the shackle won't release squeeze the black handle (the shackle) at the same time that you are releasing the shackle (make it a two-handed operation).
6. If you are updating your DisplayKEY on a phone line with "call notes," or another answering service, all new messages need to be cleared off before you try to update the DisplayKEY.
7. Register your KeyBoxes (grey AEII boxes and iBoxes) on the Supra Web site, www.supraekey.com, to check to see who has been in your listings.
8. Remember to always make an appointment before entering a listing!
9. DisplayKEYs are leased from Supra at CCAR; usually at the time of joining CCAR. iBoxes are purchased in the CCAR store.
10. Pressing "1" and "Enter" at the same time resets your DisplayKEY.

Self-service Payment Options for Keyholders

Online: SupraWEB
This Web site enables Keyholders to access their account balance, view and update account information, and print or e-mail copies of invoices and billing history on DisplayKEYS. In addition, it also accepts payments via credit or debit card.

Phone: 877-699-6786
This phone number provides account balance information and accepts payments via credit and debit card.

Agent Support: 877-699-6787
Agent support is available from 5 a.m.-7 p.m. (PST) seven days a week.