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If a specific video or guide is not yet available for your current Matrix version, please view the previous version’s tutorial as the features may not have changed.

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Matrix System Minimum Operational Requirements

Matrix is compatible with the latest browser versions supported by mainstream operating systems. Any computer or device capable of running a supported version of one of these browsers meets the minimum system requirements.  NOTE: Operating systems and browsers such as Windows XP, Windows Vista and Internet Explorer 8 and 9 (IE8, IE9), are no longer in mainstream support.  All users who are using a previous version of these browsers will be presented with a warning at login to encourage upgrading.

Matrix does not support beta versions of operating systems or browsers, and will support upgrades to operating systems and browsers as soon as reasonably practical after the date when the new version of the operating systems or browser is available for shipment in new retail computers.

Desktop users who choose to use Internet Explorer (IE) on Windows 7 and Windows 8 can upgrade to IE11. Windows 10 users can use IE11 or Edge Browser. Firefox and Chrome automatically update to their most recent versions regardless of underlying operating system. Matrix Desktop supports the following browsers:

  • Internet Explorer 11 and Edge Browser
  • And the most recent versions of:
  • Safari
  • Chrome
  • Firefox
  • Android Browser
  • Chrome Mobile
  • Safari Mobile

iPad and Android Tablet users should ensure they’re up to date with the most recent version of their operating system’s native browser.

Matrix Mobile supports the following browsers:

  • IOS Safari
  • IOS Chrome
  • Android Browser
  • Android Chrome
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